OwnCrewCustomer Ops
Customer Operations Platform

Know what needs attention.

Bring reviews, surveys, QR feedback and customer messages into one place, see what needs action, and track improvement across every location.

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Needs Attention3
  • Downtown
    Wait time · 8 mentions
    +63%
  • Richmond
    Cleanliness · Unassigned
    High
  • Surrey
    Service · After action
    −42%

Illustrative interface — not real customer data

Customer signals we bring together

Google Reviews
Surveys
QR Feedback
Email Feedback
Direct Feedback

From customer feedback to operational action

Most tools stop at collect and analyze. The hard part is the last two steps: who owns it, and did it actually improve.

  1. 01

    Listen

    Collect customer signals in one place.

  2. 02

    Understand

    Find issues, trends and priorities.

  3. 03

    Respond

    Reply consistently and on-brand.

  4. 04

    Act

    Assign ownership and follow up.

  5. 05

    Improve

    Measure whether the fix worked.

Respond

Keep every review answered

Reply to every review quickly, consistently and on-brand.

  • Automatic Google review sync
  • Review inbox with location, rating and language filters
  • Suggested replies with brand voice
  • Multi-language responses
  • Approval workflow and response history
  • Auto-response rules
  • Negative review alerts and escalation
  • Daily / weekly digest
  • Basic analytics: volume, rating, response rate, response time, location comparison

Operate

Recommended

Turn feedback into action

Bring reviews, surveys, QR and email feedback together, see what needs attention, assign it, and measure whether it improved.

  • Everything in Respond
  • Surveys, QR, email and direct feedback
  • Unified feedback inbox
  • Topic, sentiment and severity classification
  • Recurring issue and anomaly detection
  • Location comparison and Google Maps performance
  • Review invites (1,000 / month)
  • Webhook event delivery
Coming soon
  • Operational signals: group related feedback into one issue
  • Issue ownership, assignees and due dates
  • Status tracking and resolution
  • Location scorecards
  • Before / after improvement verification
  • Management reports

One view across every location

Which location is slipping, why, and who is on it — without opening each one.

LocationCustomer healthMain signalOpen actionsTrend
Downtown72Wait time3↓
Richmond91—0↑
Burnaby64Service5↓
Surrey88Cleanliness1↑

Illustrative interface — not real customer data

Know whether the fix worked

Most tools tell you something is wrong. The real question is whether it got better after you acted.

Issue
Long wait times
Before
18% of feedback mentioned waiting
Action taken
Added peak-hour staffing
After 14 days
Down to 7%
Improved 61%

Illustrative example — not a real customer result

Per-location pricing that gets cheaper as you grow

Every plan includes a 14-day free trial, cancel anytime.

All prices in CAD

Respond

Keep every review answered

CAD $39/location/mo and up
  • CAD $39/location for 1–5, $35 for 6–30
  • Annual: pay for 10 months, use 12
  • 31+ locations: custom quote
Start your 14-day free trial

Operate

Turn feedback into action

CAD $79/location/mo and up
  • CAD $79/location for 1–5, $69 for 6–30
  • Annual: pay for 10 months, use 12
  • 31+ locations: custom quote
Start your 14-day free trial
See full pricing and estimate by location count →

Customer Operations Resources

Practical guides for turning customer feedback into better operations.

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Customer Operations ROI Calculator

Estimate the management time and cost of monitoring, responding to and reporting on feedback.

Open

Know what customers are telling you—and what to do next.

Bring reviews, surveys and feedback together, see what needs action, and track improvement across every location.

Start Free Trial

14-day free trial. Cancel anytime.